New Digital Banking Experience
Home Banking and Mobile Banking Upgrade March 14, 2023
Starting March 14:
- All Online/Mobile Banking users must re-enroll in the new platform
- Mobile Banking users must download the new version of the Mobile Banking app
Note: you will not be able to enroll or download the new app until March 14.
On March 14, 2023, Genesee Valley FCU will launch a new Digital Banking platform that will replace our current Home Banking and Mobile Banking systems. The new Digital Banking will provide enhanced functionality and an optimized experience for both mobile app and online users. Among the new features, you will find improvements to e-alerts, more convenient eStatement availability, easier ways to manage your account, as well as new security features.
To make the transition to the new platform as smooth as possible, please be sure we have your most up-to-date email, phone or cell number before the March 14 launch.
During this transition, you will NEVER be asked for your debit card number or your PayPal account information. If you receive such a request, DO NOT respond and contact us immediately.
It's easy to update your information:
Log in to your Home Banking account and click on Profile in the menu at the top OR call us at 585-243-1500 to update your information over the phone.
FAQs to help guide you through the upgrade process
Home Banking – banking accessed through our website: geneseevalleyfcu.com
Mobile Banking – banking accessed by smart phones or mobile devices like iPads through the Genesee Valley FCU Mobile Banking app
Digital Banking – combination of both Online Banking and Mobile Banking together as one experience
Why are you upgrading Home Banking and Mobile Banking?
We’re committed to providing technology to help our members better manage their finances. This upgrade will modernize your Digital Banking experience. Switching between devices will be seamless and provide you with a much better interface that is faster, simpler, and easier to use.
When will the upgrade take place?
On March 14, the current Home Banking and Mobile Banking platforms will roll into the same, seamless Digital Banking Experience— with all the features you would expect to have in both!
Will I have to enroll in the new Digital Banking platform?
Yes, after the upgrade on March 14, it will be necessary for you to re-enroll. You can enroll either from our website at www.geneseevalleyfcu.com, or by downloading the new Mobile Banking app.
Note: Your current mobile app will not function after the upgrade.
Can I use my current username and password when I re-enroll in the new platform?
When you re-enroll, you can reuse the same username and password that you were using before (unless someone else is already using that username). Usernames and passwords will not be converted so it will be a matter of the username and password meeting the new criteria and not being used by anyone else.
What will I need to re-enroll in the new platform?
- Social Security Number (SSN)
- Phone number on file
- Account Number. Your account number appears on your statements.
- Access to the email address we have on file
Where do I find my account/member number for the re-enrollment process?
Your number is located at the top of your statements.
Will I need a separate username and password for each account I am on?
Any different accounts you had linked on the old system will carry over. To link additional accounts after enrolling in the new platform, use the new, secure “Start a New Conversation” message center feature, stating you want account XXXXXXX linked.
Will primary and joint account owners need to share login credentials to access accounts?
Yes, if you are a joint owner, you will continue to share the primary owner’s credentials. New options for joint owners will be a future enhancement.
Will the Mobile Banking app change?
Yes, it will be necessary for you to download the latest version of the Genesee Valley FCU mobile app. The current version will no longer function on or after March 14. Please download the latest version of the mobile app to your phone or mobile device from the App Store® or Google Play.™
Can I re-enroll using just the new Mobile Banking app?
Yes, one of the great new features is the ability to enroll using Mobile Banking. It is no longer necessary to enroll in Home Banking first. The enrollment process is the same on a mobile device as it is on a laptop or desktop. Your new username and password will be the same for both.
Will I still be able to access my eStatements in Home Banking?
If you are currently enrolled in eStatements, 18 months’ worth of statements are expected to carry over to the new platform.
Will my Home Banking/Mobile Banking transaction history carry over?
One hundred twenty (120) days' worth of transaction history is expected to carry over.
Will Bill Pay change?
If you currently use Bill Pay and are the primary account holder, all account information will carry over. We plan for a seamless transition.
Visit this page for the most up-to-date information regarding these exciting changes.
FEDERALLY INSURED BY NCUA